1. What types of video projectors do you offer at CinéSphère?

We offer a diverse range of projectors, from portable models to models dedicated to home cinema. Whether you want to equip your living room, make professional presentations or enjoy an outdoor entertainment experience, our projectors are designed to meet your needs.

2. Are CinéSphère projectors compatible with Netflix, YouTube and other streaming platforms?

Yes, most of our portable projectors are compatible with streaming platforms such as Netflix, YouTube, Disney+, and Amazon Prime. You can connect your device via Wi-Fi or download apps directly to the projector, depending on the model.

3. How do I connect my projector to my devices (phone, computer, console)?

Our projectors have multiple connection options: HDMI, USB, Wi-Fi and Bluetooth. You can easily connect your phone, computer, game console or any other compatible device.

4. Do your projectors come with built-in speakers?

Yes, the majority of our models come with built-in speakers. However, for the best sound experience, we recommend using external speakers, which you can connect via Bluetooth or an audio jack.

5. How long do the lamps in your projectors last?

Our video projectors use LED lamps, offering a lifespan of between 20,000 and 50,000 hours, depending on the model and use.

6. How can I get installation advice for my projector?

If you need advice on installing or optimizing your projector, do not hesitate to contact us by WhatsApp or by email at contact@cinesphere.fr . We will be happy to assist you.

7. Can I use a video projector in daylight?

Yes, some of our models are designed for outdoor use, but for optimal image quality it is best to use the projector in low light environments.

8. What accessories are recommended to accompany my video projectors?

We recommend accessories such as projection screens, wall mounts, HDMI cables, and external speakers for an enhanced viewing experience.

9. What are the differences between the types of projectors you offer (LED, LCD, DLP, etc.)?

LED projectors offer better durability and vivid colors, while DLP models are known for their high definition and contrast. We advise you to choose according to your specific needs.

10. What is your return policy?

Our products are covered by a double warranty to give you complete peace of mind:

• 14-Day Money Back Guarantee : You have the option to return the product for a full refund if you are not completely satisfied with your purchase.
• 2-year warranty : In the event of a malfunction, your product is protected by a warranty covering all manufacturing defects and technical failures. This warranty includes repair or replacement at no additional cost.

To be eligible for a return, your item must be:

• Unused and in the condition you received it.
• In original packaging, with all accessories, manuals and documents included.

*Gift cards cannot be returned.

To complete your return, we require a receipt or proof of purchase. For more information or to initiate a return request, please contact our customer service by email at contact@cinesphere.fr .

11. How can I track my order?

After validating your order, you will receive a confirmation email containing a tracking number. You can track the status of your order in real time using this link .

12. What are the delivery times?

• Metropolitan France : 5 to 7 working days
• Overseas regions (Réunion, Guadeloupe, Martinique, French Guiana): 10 to 15 working days
• Europe : 10 working days
• International : 15 working days

13. What payment methods do you accept?

We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Klarna. Other popular electronic payment methods are also available.

14. Do you offer payment facilities?

Yes, we offer payment options in installments. You can pay in 4 installments via PayPal or Klarna. Details will be specified at the time of ordering.

15. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately at: contact@cinesphere.fr with photos of the product and a description of the problem. We will tell you how to get a quick replacement or refund.

16. Are there any customs fees?

No, there are no customs fees for orders in mainland France and Europe. However, for overseas regions (Réunion, Martinique, Guadeloupe, Guyana), octroi de mer fees of between €10 and €20 may apply. For international orders, customs fees may also be applied.

17. Do you have after-sales service?

Yes, we have a dedicated after-sales service to answer all your questions and concerns after purchase. Do not hesitate to contact us for any assistance request via email at contact@cinesphere.fr or via our contact page.

18. What are customer reviews of your projectors?

We have a rating of 4.8/5 from over 440 certified reviews , demonstrating our customers' satisfaction with our products and services.